Recognizing and honoring notable achievements in the arena of customer care excellence, the Middle East Excellence Awards Institute declared The 10th Middle East Smart Government and City Customer Care Excellence Awards and honored the winners on February 03, 2016, at the Dusit Thani Hotel Dubai, UAE, in conjunction with the 15th GCC Smart Government and City Customer Care Excellence Conference.
The Award Ceremony began with Mr. Ali Al Kamali, the Managing Director of Datamatix, speaking on the vision and objectives behind the Awards which are considered to be one of the regions’s most acclaimed and awaited accolades to the best customer service teams across Middle East’s different sectors.
H.E. Dr. Ahmad Bin Hezeem, BSA Ahmad Bin Hezeem and Associates LLP, in the presence of Dr. Ahmad Tahlak, President and Chairman, LEVENBERT, presented the Awards to the winners.
The Awards and winners include the Government Customer Care Excellence Award given to the General Directorate of Residence & Foreigners Affairs Al Fujairah, received by Brigadier Mubarak Rabee Mubarak bin Sinan, Director of Naturalization and Residency Administration; the Free zone Authorities Customer Care Excellence Award which was given to the Ajman Free zone, received by Ms. Hanan Al Buraiki, Director of Strategy and Ms. Rafia Al Suwaidi, Director of the Information Office; Banking and Finance Customer Care Excellence Award given to the Al Hilal Bank , received by Mrs. Mariam Ahli, Head of Corporate Communication; the Hotel and Resort Customer Care Excellence Award given to the Intercontinental IHG Group and received by Mr. Amith Khanna, Director Operations Support – IMEA; and the Real Estate Development Customer Care Excellence Award given to the Wasl Properties received by Ms. Zainab Mohammed, CEO Property Management & Marketing.
This annual Conference and Awards are considered to be one of the most sought after platforms where global and regional leaders, decision makers, senior executives and strategists effectively engage in sharing and discussing the latest strategies for customer care excellence, the ways to improve business performance, management of customer relations and best practices in the area of customer service and economic development.