9th Middle East Smart Government and City Customer Care Excellence Awards winners felicitated at the Burj Al Arab Hotel

15/01/2014, UAE— In a grand and official ceremony, the Middle East Excellence Awards Institute felicitated the winners of 9th Middle East Smart Government and City Customer Care Excellence Awards at the Burj Al Arab Hotel on Thursday. The ceremony was graced by the presence of honorable Consul General of Japan in Dubai- H.E Hisashi Michigami and was attended by various dignitaries and media organizations from the government and the business sector.

H.E Hisashi Michigami presented the award ceremony keynote and talked about the Japanese technological excellence and the strategies that Japan has adopted to stay ahead of the competition and mark and maintain their position as the leading service excellence brand across the globe. After the keynote he felicitated the winners of the awards and added that it was a indeed a great pleasure for him to be among some of the globally renowned organizations and leaders from across the Middle East.

Mr. Ali Al Kamali, Managing Director of Middle East Excellence Awards Institute added, "As we come to the 9th edition of this prestigious award, I look back to the great customer care models that we have presented and felicitated throughout these years. It is indeed a great pleasure to stand amongst you as one of you and contribute whatever little I can to the regional organizations customer care services and its improvement through the knowledge and recognition that the institute bestows."

The winners of the 2015 awards are:


  1. Government Customer Care Excellence Award: Department of Tourism and Commerce Marketing
    Award received by Mrs. Rita El Haddad, Director Quality Assurance
  2. Hotel and Resort Customer Care Excellence Award: The One and Only Hotel
    Award received by Mr. Olivier Louis Managing Director for One&Only Resorts (One&Only Royal Mirage and One&Only The Palm
  3. Automobile Customer Care Excellence Award : Toyota,Al Futtaim Motors
    Award received by Mr. Percy Fick, Regional After Sales Manager at Al-Futtaim Motors
  4. Electronics Customer Care Excellence Award: Samsung Gulf Electronics
    Award received by Mr. Ismail Yoon, Vice President of Samsung Gulf Electronics
  5. Healthcare Customer Care Excellence Award : Dubai Ambulance
    Award received by Khalifa Hassan Al Darri, Executive Director of Dubai Ambulance
  6. Banking & Finance Customer Care Excellence Award: National Bank of Abu Dhabi
    Award received by Orooba Balhawan, Service Delivery Manager, NBAD
  7. Freezone Authorities Customer Care Excellence Award : DAFZA
    Award received by Mr. Ayoub Ahmed Al Hammadi, Executive Director of Customer Relations and Licensing DAFZA
  8. ICT Development Customer Care Excellence Award : Brothers International
    Award received by  Soichi Murakami, Managing Director of Brother International (Gulf) FZE
  9. Foodstuff Customer Care Excellence Award : Almarai
    Award received by Mitten Shah, Regional Merchandising Manager-UAE, Almarai
  10. Government Customer Care Excellence Award: Sharjah police
    Award received by Brigadier Abdullah Mubarak Al Dukan, deputy commander general of Sharjah Police

The Middle East Excellence Awards Institute, for the past 21 years, has persevered to recognize, honor and promote the achievements of the region's leaders and organizations and to commend their outstanding performance and commitment to excellence.

 For further information on the awards ceremony, please contact:

Middle East Excellence Awards Institute

Tel: +971 4 332 6688
Fax: +971 4 332 8223
E-Mail: info@meawards.com
URL: www.meawards.com