The award recognizes government authorities, official bodies, governorates, states, and municipalities, from the Middle East region that has contributed to the significant role in the development of pioneering work initiatives of municipalities in creating a favorable climate for comprehensive services and projects that meet the expectations of customers through the development of sustainable cities and innovative services to pursue the quality of excellence in promoting happiness and positivity as a core value in order to survive and develop strategies in line with the government system and smart cities based on the latest technologies and advanced applications.
- The nominee should have demonstrated excellence in the municipalities and cities development of pioneering work initiatives in promoting happiness and positivity as a core value through the development of sustainable cities and innovative services in the era of smart government.
- The nominee must have offered high quality information, programs, and services electronically - including follow-up to ensure that customers have been treated fairly
- The nominee should have developed secure environment and accurate, easy and distinct customer service transactions according to the latest global technology
- The nominated organization must have provided and supplied all the main center and sub-centers clients with the necessary information and instructions and responded to their suggestions and complaints and aspirations at accurate and timely manner.
- The nominee should have worked on a comprehensive survey to measure the level of customer satisfaction
- The nominee should have worked on a comprehensive survey to measure the level of customer satisfaction
- The municipalities and cities should have developed strategies for embedding the values of happiness and positivity, and in turning aspirations into tangible achievements, for individuals, organizations, societies and nations.
- The Municipalities should have demonstrated commitment to supporting the work based on happiness and positivity in the municipal work environment
- The nominee should have demonstrated innovative policies and plans to raise the happiness-at-work level of the municipalities and cities and lift the spirit of employees through various activities to provide services to happy customers.
- Municipalities and cities should have created favorable climate for comprehensive services and projects that meet the expectations of customers through the development of innovative services to pursue the quality of excellence in promoting happiness and positivity according to the international standards for a strong and sustainable economy.
- The nominated organization must have established specialized centers and channels of contact with the customer, allowing the exchange of information and ideas
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