Award's Category

The Awards categories are specifically formulated to honor the path-breaking leaders in various fields of government and business organizations for their outstanding contribution towards the development of regional competitiveness.

The "Smart ICT Governance Excellence Award", honors leaders who have achieved excellence in innovative usage of IT procedures, used smart technologies and tools for the implementation of smart governance strategies to support superior outcomes across the broad spectrum of services and activities delivered by the public and private sectors. This award is given to a leader who has demonstrated optimum use of technology for taking the smart governance to the next level.

  • The nominee should have embraced outstanding achievements in  implementing Smart ICT governance.
  • The nominee should have transacted tangible contributions for the development of technology and smart governance systems.
  • The nominee should have inherited enough development and innovation techniques for developing human skills related to smart governance and smart service sectors.
  • The nominee should have developed sophisticated procedures to make electronic financial transactions safe and secure.
  • The nominee should have developed compatibility with various technological and operational systems environments.
  • The nominee should have provided e-government service user accurate and updated information.
  • The nominee should have procured excellence in the insurance exchange transactions and bidding systems.
  • The nominee should have facilitated major contributions for the transformation of technical support services and public e-government strategy.
  • The nominee has forged an integrated foundation for developing a smart solution for conversion of services provided on the Internet.
  • The nominee should have encompassed vast experience in the services that have been productive in stimulating the actual use of e-services, expedited the speed of communication and raise the confidence of clients.

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Leading Personalities in the ICT sector:

The Institute will announce the names of leading personalities who have contributed to the development of the ICT sector in the GCC over the last 25 years from the previous and current leaders and their contributions by honoring the concepts of excellence and achievement.Criteria for nomination - The nominee should have contributed to the development

  • Global competitiveness of the country’s ICT sector and the region during the last 25 years
  • Has been able to develop a distinct institutional operating infrastructure in the IT sector
  • The development and strengthening of partnership strategies with the public and private sector
  • Development of innovation, organizational innovation and knowledge management in the ICT sector
  • Implemented an effective management development plan based on the global governance system
  • Contributed to building regional and global institutional identity
  • Successfully achieved the strategic objectives of the organization 
  • Increasing the efficiency and productivity of the organization’s human resources
  • Supporting social initiatives in the region through the organization
  • Development of an advanced organizational structure and future plans that will allow others to continue
  • Has contributed to the employment of global technological development
  • Contributed to the creation and development of the next generation of leaders in the ICT sector
Government sectors to be nominated:
  • Ministries, Departments, Bodies and Governmental Organizations
  • All Governmental and Semi-Governmental Organizations
  • Higher Bodies for the development of Cities, Secretariats, States, Governorates, Municipalities & Cities
  • Chambers of Commerce and Government Economic Institutions
  • Business Sector Organizations
  • Banks, Financial Institutions and Financial Services Companies
  • Universities, Colleges, Institutes and Educational Institutions
  • Airlines, Hotels and Travel & Tourism Companies
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The "Smart Business eServices Excellence Award", honors leaders who have achieved excellence in innovative usage of business procedures, usage of smart technologies and tools for the implementation of smart governance strategies to support superior outcomes across the broad spectrum of services and activities delivered by the public and private sectors. This award is given to a leader who has demonstrated optimum use of business procedures for taking the smart governance to the next level.

  • The nominee should have embraced outstanding achievements in implementing Smart Business strategies 
  • The nominee should have transacted tangible contributions for the development of business procedures and smart governance systems.
  • The nominee should have inherited enough development and innovation techniques for developing human skills related to smart governance and smart service sectors.
  • The nominee should have developed compatibility with various business and operational systems environments.
  • The nominee should have provided e-government service user accurate and updated information.
  • The nominee should have procured excellence in the building best business strategies transactions and administrative systems.
  • The nominee should have facilitated major contributions for the transformation of management support services and public e-government strategy.
  • The nominee has forged an integrated foundation for developing a smart solution for conversion of business and management services in the organization.
  • The nominee should have encompassed vast experience in the services that have been productive in stimulating the actual use of e-services, expedited the speed of communication and raise the confidence of clients.
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"Smart Contents Excellence Award" honors the best talents in designing websites built to deliver information, service or product in sync to the concept of smart governance. This award is offered to those professionals who have developed website on the best platforms and offers easier operatability and has catered to large masses. Proffessionals who have demonstrated the optimum use of technology in fabricating the most advance website and have taken technology to the next level can become suitable candidate to get this award.

  • The nominee should have built their own or client’s website in such a manner that it showcases the best graphical and content presentation
  • The nominee should exhibit his most sophisticated website that has catered to masses and promoted the concept of smart governance.
  • The nominee’s web portal should be built on most advanced web platforms and it should be easy to operate. 
  • The nominees who are presenting their website should be flawless in every aspect. 
  • The nominees’ website should be visited by large number of visitors.
  • The nominees’ website should be famous and known to the people.
  • The nominees' website should have been developed with highest standards and parameters. 


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The “Smart Solution Services Providers Excellence Award ” will be presented to a leader from the Middle East region, who has provided e-Solutions to help businesses become more profitable by providing technology based solutions that reduce costs, improve data gathering, and eliminate errors. It honors and recognizes the commitment to provide solutions and services along with state-of-the-art information technology that enables businesses to gain a competitive edge.
  • The nominee should have enabled the automation of business and financial management functions and enhanced the strategic value of financial and operational information.
  • The nominee should have generated technical power and creative ideas together in a unified team, providing a unique insight into today's leading ideas and best practices.
  • The nominee should have helped communities connect through its e-Solutions.
  • The nominee should have revolutionized the way the country’s and the region’s outlook at managing data, communications, communities and markets online.
  • The nominee should have leveraged the cost and flexibility benefits of universal access to high capability applications from any internet access point.
  • The nominee should have offered new advanced e-solutions and data services to customers as diverse as consumers, businesses and governments
  • The nominee should have created a single unit, ideally positioned to maximize the efficiency of operations and exploit new opportunities that arise in the market.
  • The nominee should have provided the highest standards of response to customers’ requirements by offering the latest and most innovative e-Solutions to make life easy.
  • The nominee should have facilitated a complete portfolio of Internet offerings, value added services, Information Communication Technology consultancy and project management.
  • The nominee has been a one-stop e-Solutions partner for online needs.
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The "Smart eBanking Services Excellence Award " is presented to a leader, from the Middle East region's banking sector. This award is given to a leader who has improved productivity, security, ease of use, and acceptability among users.
  • The nominee has developed and implemented innovative eBanking technology and solutions that support the delivery of eServices of the public sector and assist the private sector’s moves into eBusiness and eCommerce.
  • The nominee has implemented and eased use of new technologies for organizations and customers, thereby improving customer service and satisfaction.
  • The nominee has promoted use of online banking to reduce service costs (e.g. free email alerts, free bill payments, etc.)
  • The nominee has promoted safe eBanking practices and encourage EFT (Electronic Funds Transfer)
  • The nominee has demonstrated an eBanking vision and strategy that makes it globally competitive
  • The system should provide easy reimbursement in case of transaction failure; have an easy to view fee – and no hidden charges.
  • It should offer a variance of web interfaces for various languages and allows search tools for customers, transaction and enable automated email confirmation to merchant and customer.
  • The nominee has developed strategies for attracting and servicing online customers, growth in the number of online customers, breadth of product offerings and website design and functionality
  • The nominee has a proven track record of implementing the latest eBanking services, offering world-class eBanking products, services, and communicating business and management practices
  • The nominee has initiated and implemented policies and plans to successfully prepare its employees for delivering eBanking services
  • The nominee has been successful in promoting eBanking as the preferred option among customers
  • The nominee has encouraged electronically controlled and thoroughly monitored e-banking environment, thereby discouraging many illegal and illegitimate practices associated with banking industry like money laundering, frauds and embezzlements.
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The "Total e-People Involvement Excellence Award" recognizes a leader from the Middle East region who has demonstrated successful management of social media and high-quality electronic services to the society, encouraging their involvement in decision-making and thus sparking evolution towards innovative models of eCitizen.
  • The nominee has developed a system and social media strategies that enables the citizen to conveniently obtain information about services provided by the state and the citizen's rights and obligations.
  • The nominee has demonstrated skills in analyzing the techniques of optimization the consumption by the realization of the e-citizen initiatives
  • The nominee has created a strict policy that provides a safe framework for online participation by all its users and also integrated electronic services that allows Citizen to lodge reports relating to civic matters
  • The nominee has implemented social media tools to conduct mission-related transactions and has policies or procedures for implementing the rules and regulations
  • The nominee has demonstrated active participation- collaboration in which citizens actively shape policy options, but where government retains the responsibility for final decisions
  • The nominee has demonstrated commitment towards engagement using ICT that strengthens the development of partnerships between governments and citizens
  • The nominee has facilitated knowledge-sharing  and discussion amongst participants including community consultation
  • The nominee has deployed methods that are accessible to complement traditional means of engagement that assists citizens to participate and build their capability for contributing to policy development
  • The nominee has endorsed consistent standards for communication, demonstrated respect, build confidence and trust in online engagements
  • The nominee has implemented flexible and innovative ICT-enabled mechanisms that cater citizens who are diversely located due to socio-economic circumstances
  • The nominee has implemented policies for privacy protection, information security with appropriate identity authentication measures
  • The nominee has integrated social media platforms into a comprehensive and traditional communications toolkit
  • The nominee has utilized social networking tools as sources of information
  • The nominee has engaged the employees and the public by connecting them to the organizations goal and strategic plan for future
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The "Smart Municipality eServices Excellence Award"recognizes a municipality leader from the Middle East region who has been part of successful implementation of fully functioning e-Municipality through a wide range of electronic services to businesses and citizens, optimization of business processes and increase of the efficiency and service provision to the public. It celebrates innovations and excellence and showcases best practices and projects which have had significant contribution to the e-municipality in the region.
  • The nominee demonstrates new developed style of management through which raise the level of performance and administrative efficiency and improving the business climate to facilitate all the services and businesses provided by governmental institutions for citizens.
  • The nominee utilizes leading e-technology as the key enabler for improving the delivery of government services electronically with high quality, and facilitates and expedites the work progress.
  • The nominee provides real electronic environment for employees and citizens to be a strategic tool for the municipality in fulfilling the present and future demands.
  • The nominee provides easy access to the required information anytime and anywhere.
  • The nominee demonstrates cost savings through introduction of electronic exchange of information with related institutions and streamlining of business processes.
  • The nominee should have demonstrated innovative use of information and communication technology that transform government making it more accessible, more effective, more efficient and accountable at the regional level.
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The"Smart Government eServices Excellence Award" recognizes a leader, from the Middle East region, who works towards offers high standard and complete end to end electronic service continuously focusing on improving performance, developing innovative projects to improve online government service delivery, with a specific focus on citizens or businesses as clients of government.
  • The nominee should have demonstrated sharing of government service with other systems/compatibility with various functional environments
  • The nominee offers strategic importance to the national/ regional/ global development of the Information Society.
  • The nominee should have demonstrated the use of ICT to improve internal efficiency, government effectiveness in terms of reducing costs and time.
  • The nominee should have developed application and strategies that are not only innovative, but also demonstrate effective delivery of public services and improved accessibility to citizens
  • The nominee fosters local talent and creating synergies between the private and public sector.
  • The nominee demonstrates secure eService, i.e. electronic monetary transaction and eService back-end support, real time customer support
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The "Smart Tourism eServices Excellence Award" recognizes a leader from the travel and for tourism industry of the Middle East region, having a  demonstrated the evolution and made a mark in the marketing power of the digital space, including social media and traditional consumer websites. This prestigious award recognizes engaging online travel stories and leaders who have proven innovation, creativity and results in marketing Middle East travel experiences.
  • The nominee demonstrates the competitiveness of the organization by taking advantage of intranets for reorganizing internal processes, extranets for developing transactions with trusted partners and the Internet for interacting with all its stakeholders and customers.
  • The nominee should have developed strategies for developing IT infrastructure and communications, required in the system for interactive e-tourism.
  • The nominees services includes all business functions (i.e., e-commerce, e-marketing, e-finance and e-accounting, eHRM, e-procurement, eR&D, e-production) as well as e-strategy, e-planning and e-management for all sectors of the tourism industry, including tourism, travel, transport, leisure, hospitality, principals, intermediaries and public sector organizations.
  • The nominee should have demonstrated best use of social sites and best use of them in all the areas of e-business.
  • The nominee demonstrates broader multidisciplinary domain knowledge as well as the use of technologies.
  • The nominee should have developed application and strategies that are not only innovative, but also create value to consumers, solve a problem, and take into account consumer and travel trends.
  • The nominee revolutionizes all business processes, the entire value chain as well as the strategic relationships with all their stakeholders.
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The "Smart Ministry eServices Excellence Award " is presented to a leader from a Ministry in the Middle East region that has demonstrated outstanding achievements in enhancing the country’s competitiveness in the world in order to stimulate and sustain economic growth through the systematic application and innovative use of Information Communication Technology (ICT).
  • The nominee demonstrates use of information technologies that revitalize business processes, improve decision making and gain a competitive advantage from the adoption of e-government.
  • The nominee provides efficient and effective administrative support and technical training to the different departments of the Ministry
  • The nominee should have demonstrated transformation of the existing government system that provides fully integrated services requiring broad organizational change, aligning its organizational set-up with the new capacities it has acquired as 'digital state'.
  • The nominee supports broad public sector reforms and good governance through the introduction of innovative and sustainable applications of ICT both within Ministries, as well as in their interaction with citizens and the private sector.
  • The nominee should have used information and communication technology to minimize transaction costs and streamline their bureaucratic procedures, making their operations more efficient, freeing up resources that enable them to deliver services in a better-organized and economical manner.
  • The nominee should have developed appropriate strategies and training programs for implementing e-government programs.
  • The nominee should have facilitated documentation using e-services.
  • The nominee provides world-class multi-channel services based on the wishes of customers through a coherent, efficient government taking advantage of an advanced digital infrastructure and highly qualified human resources within a smart framework of governance.
  • The nominee demonstrates efficient government internal portals that increase the productivity of civil servants and citizen portals that empower citizens with world-class e-services and superior customer service.
  • The nominee provides end-to-end solutions that automate internal processes, creates smarter internal communications, streamlines business, optimizes operations, and complies with regulations to achieve citizen satisfaction through increased governmental efficiency, productivity, and service delivery.
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With the growing presence of online retail market in the GCC, a significant rise has been seen in the eRetail market users and brands. The 'Smart Retail eServices Excellence Award' recognizes an outstanding leader in an eRetail brand in the Middle East that has optimized their online market place efficiently and pushed boundaries to exceed customer experience and expectations
  • The nominee should have made use of latest technology like add-on business applications to help customer loyalty, and their tips for keeping customers happy
  • The nominee should have exploited the social media channels such as Facebook as an effective marketing tool
  • The nominee online market place should be utmost creative and should have pushed boundaries in exceeding customer experience
  • The nominee should have optimized the online store and increased conversion rates by keeping up to date with technology
  • The nominee should have discovered meaningful ways to enhance the websites search engine optimization
  • The nominee should have chosen the correct online CMS and designed the site to enhance the customer shopping experience
  • The shopping website has to have limited step process for purchasing and payment
  • The nominee should have provided great customer service and created a savvy online community that they’ll want to be a part of
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The "e-Legislation Excellence Award" will honor a government leader in the Middle East that has contributed actively and effectively towards developing the region’s online legislation practices and abided by the security criteria in developing and propagating e-Legislation.

  • The first criterion is the data protection. The nominee should have monitored that personal data is never used for purposes that are incompatible with the purpose for which the data have been collected
  • Identity Management is the second criterion: Use of generalized unique identifiers should be limited as much as possible Integrated e-government should preferably be based on federated identity management
  • Third criterion is non-repudiation: Non-repudiation in e-government processes can best be reached by a variety of adequate measures (audit trails, digital signatures, etc.) e Legislation should avoid as much as possible concepts of “qualified” or “advanced” electronic signatures Law enforcement agents need full collaboration of intermediaries to combat online illegal behavior
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The "Smart Education Systems Initiative Excellence Award" will honor an educational leader in the Middle East who has incorporated the modern eEducation tools into their knowledge management department and propagated the knowledge development of the organizations in ways more than one. The awards would mainly focus on the functionality of the tools used in connecting the learner with the peer group.

  • The nominee should have made measureable impact to the availability and quality of education through the implementation of border less classrooms and e-learning tools.
  • The nominee should ensure that there is a solid infrastructure that can support the modernization of state-of-the-art learning platforms and technologies.
  • The nominee should have ensured that the teaching material was well structured and found to be engaging The eEducation tools and simulations that are judged to be realistic analogues of the ‘real world’
  • The nominee should have ensured that the interaction with faculty and peers was both encouraged and warmly received by participants
  • The nominee should have ensured that the participants appreciated the ability to work at their own pace and review material and discussions at a later date
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Smart City and Country GIS Excellence Award is presented to a leader from the Middle East region who has fostered innovation and experimentation in the area of GIS implementation and exemplifies a model for others to follow in implementing geographic information systems (GIS) successfully, as well as making a positive impact on the environment and society.
  • The nominee should have invested in GIS technology and enterprise data systems, which allow themes and forms of geographic data to support decision-making on multiple levels.
  • The nominee should have demonstrated effective implementation of latest GIS technologies and its relentless efforts to revamp the GIS corporate platform providing a number of tools to assist users in reviewing geographical information, researching & querying information, and analyzing & printing various GIS data reports & maps.
  • The nominee should have evolved as a support to nearly all devices and technology platforms, and accelerates use of geographic information to solve problems
  • The nominee should have pioneered use of GIS in protecting the nation’s environment, efficiently organizing their GIS assets, and bringing geospatial thinking to the public
  • The nominee should have demonstrated integration of spatial data internally and also used to coordinate tasks between external stakeholders to make collaborative decision making.
  • The nominee should have created applications that are focused on specific technologies and business processes that drive force for all information technology solutions, embedding GIS into business processes and systems.
  • The nominee should have deployed GIS functionality as a service, thereby increasing integration with other IT solutions and allowing non-specialized staff to leverage the power of GIS.
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The "Smart Social Media Excellence Award”, honors leaders who have achieved excellence in innovative usage of Social Media strategies, usage of smart internet technologies and tools for the implementation of smart governance strategies to support superior outcomes across the broad spectrum of services and activities delivered to the public and private sectors.
  • The nominee should have embraced outstanding achievements in implementing Smart Social Media strategies
  • The nominee should have transacted tangible contributions for the development of business procedures and smart governance systems.
  • The nominee should have inherited enough development and innovation techniques on Social Media platforms for taking smart governance and smart service initiative to the next gradations.
  • The nominee should have developed pro-active tactics of smart governance integrated via Social Media platforms and operational systems environments.
  • The nominee should have procured excellence in the building best business strategies on Social Media for promoting smart administrative systems.
  • The nominee should have facilitated major contributions for the transformation of management support services and public e-government strategy through Social Media
  • The nominee has forged an integrated foundation for developing a smart solution for conversion of business and management services in the organization.
  • The nominee must have forged campaigns for making social media safe and secure.
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The “e-Commerce Smart Services Excellence Award" recognizes a leader, from the Middle East region, that offers multiple online services for customers. Vibrant, easy to use, informative, and transactional, the winning portal will serve as an example for other organizations to follow when setting up their portals.
  • The nominee should have offered multiple online services as a "one stop shop" for customers and been operational for at least 12 months, achieving “all time - all online” features such as services/communication/exceptions/surveys/declarations, etc.
  • The portal may belong to a private business offering its services or to an organization offering third-party business services, approaching and inspiring different cultures and providing products / services of enormous variety with effective product display and presenting a portfolio of offerings, describing each item fully.
  • The portal has reduced the need for physical presence of the staff, single sign-on access and secure identity policies. It should have efficient auction modules, language specific alerts and responses and custom packages (group of items) as per customer category.
  • The portal is tested and works in different scenarios, while providing a way to access, browsers etc. and exhibit the innovative use of portal technology, content, search, online transactions and ease of use and navigation while maintaining accuracy of the given information.
  • The portal has offered secure payment options to its customers and should have a proven track record of encouraging online payment and total online services.
  • The portal has facilitated interaction between business to business, businesses to consumer, consumer to consumer interaction, allowing customers to have their purchase history, providing discussion channels for same kind of customer categories along with existing customer loyalty programs.
  • The portal has enabled a link of internal and external data processing systems more efficiently and flexibly, enable to work more closely with suppliers and partners and able to better satisfy the needs and expectations of their customers.
  • The portal has good telecommunications infrastructure and establish good legal framework against fraudulent and unauthorized transactions. It should track new and emerging technologies along with best commercial practices, have traffic metrics, transaction metrics for site performance and be reliable and accurate in billing, keeping records and service timings. Shipping mechanism and fee, product delivery, return refund and exchange policies or additional service charges should be clearly defined for all regions and avoid any hidden charges.
  • The portal has offered surveys to analyze market trends, creative marketing and advertising techniques, online advertising and banner exchange facilities to other businesses and customers.
  • The portal should use multiple media such as wireless, mobile, and/or PDA to serve its customers and exhibit an exemplary use of graphic and interactive design services including: Graphic design, Interface design, Interaction design, Information design, corporate identity and branding. It should facilitate to connect suppliers, distributors and other partners in order to increase efficiencies.
  • The portal should be easy to access, provides 24/7 support and offers efficient resolution of complaints or issues; maintaining timeframe and escalations for every ticket with a comprehensive automated response system and FAQs.
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Smart Mobile Apps Excellence Award honors the professional behind best mobile application built to deliver content, news or other medium used as a utility on smart phones and tablets that impact how consumers interact with their devices to drive better efficiencies in technology, marketing or entertainment.
  • The nominee combines technology expertise, innovative research techniques and new approaches together to offer our clients the best solution of the problem.
  • The nominee demonstrates technology driven business process transformation initiatives they have mastered the processes, methodologies, approach, mind set and infrastructure to overcome the challenges of operating Mobile Application Development teams to deliver support to their clients
  • The nominee extends functionality and information access to reach more customers regardless of time and place
  • The nominee demonstrates extension of online services into mobile interfaces to promote business growth
  • The nominee follows the trends and best practices within the mobile marketplace to create not only a cutting edge and high quality application but the marketing campaign necessary to its success
  • The nominee develops highly interactive applications that are extremely user friendly and offer functional excellence
  • The nominee develops new strategic initiatives that involves extending their services to their consumers with state of art mobile application
  • The nominee continuously strives to be at the forefront of technology and is constantly testing new theories, forming new partnerships and bringing better service and products.
  • The nominee develops best mobile application built to deliver content, entertainment, news or other media, on smart phones that impact how consumers interact with their handset to drive better efficiencies in technology, marketing or entertainment
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